Shipping policy
Effective Date: August 19, 2026
1. Introduction
At Preserve Direct ("we," "us," or "our"), we aim to provide a transparent and reliable delivery experience for the commercial refrigeration, food preservation, and storage equipment you order from preservedirect.com.
2. Shipping Destinations
We currently ship to addresses within Canada and the United States. If you are ordering from outside these regions, please contact us at team@preservedirect.com before placing your order.
3. Shipping Costs
Because our catalog ranges from small accessories to large commercial equipment shipped by freight, shipping costs are calculated based on the item, destination, and delivery method (parcel or freight/LTL). Exact shipping costs are shown at checkout, or provided directly by our team for freight-shipped equipment. There are no hidden fees.
4. Order Processing Time
Small parts and accessories typically process within 1-3 business days. Large equipment (dry agers, blast chillers, walk-in coolers/freezers, warming drawers) is often built or sourced to order through our supplier partners and may require 2-6 weeks of lead time before it ships. Estimated lead times are shown at checkout or confirmed by our team after you place your order. Orders placed on weekends or holidays are processed the next business day.
5. Estimated Delivery Time
Once shipped, standard parcel items typically arrive within 3-7 business days. Freight-shipped equipment typically arrives within 1-3 weeks of leaving the warehouse, depending on destination. These are estimates only; actual delivery times can vary due to carrier delays, weather, or customs processing.
6. Shipping Methods and Carriers
We use trusted parcel carriers for smaller items, and LTL freight carriers for large commercial equipment. Freight deliveries are typically curbside; liftgate service is arranged where needed for locations without a loading dock. All shipments include tracking information, sent by email once your order ships.
7. Order Tracking
After your order ships, you'll receive an email with your tracking number and carrier information. Questions about tracking can be sent to team@preservedirect.com or (289) 212-8410.
8. Receiving Freight Deliveries - Please Inspect Before Signing
Because much of our equipment is high-value and freight-delivered, please inspect all packaging for visible damage before signing the delivery receipt. If you notice damage, note it on the delivery receipt and take photos before accepting the shipment. Contact us within 48 hours of delivery at team@preservedirect.com so we can begin a freight claim on your behalf. Concealed damage discovered after signing should also be reported within 48 hours, together with photos.
9. Missing Items
If any items are missing from your order, contact us within 7 days of receiving your package with your order number and details of the missing item(s). We will investigate and resolve the issue promptly.
10. Returns and Refunds
For information on returns, cancellations, and refunds, please see our Return and Refund Policy.
11. Incorrect Address
Please double check your shipping address at checkout. We are not responsible for delays or additional carrier charges resulting from an incorrect address provided by the customer. If a package is returned to us due to an incorrect address, we will contact you to arrange reshipment; additional shipping charges may apply.
12. International Customs and Duties
For any shipments outside of Canada or the United States that we are able to accommodate, the recipient is responsible for any customs duties, taxes, or import fees assessed by the destination country.
13. Contact Information
Preserve Direct
16 Clarence Sq, Suite #3, Toronto, ON M5V 1H1, Canada
Email: team@preservedirect.com
Phone: (289) 212-8410
Chat support available 24/7.
14. Changes to This Shipping Policy
We may update this Shipping Policy from time to time. Changes take effect immediately upon posting. Please check back periodically.
Thank you for choosing Preserve Direct.